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FINANCIAL OMBUDSMAN SERVICE
Financial planning
FOS implements its ‘significant event response plan’ as it prepares for significant numbers of related disputes from scandals linked to the planning arms of CBA and Macqu...
Financial planning
The Commonwealth Bank has moved to inject plaintiff law firms into its advice review processes....
Financial planning
Regulator claims Macquarie Equities Limited (MEL) had “very poor” record keeping and lack of detail in its advice documents....
Financial planning
FOS claims it will have eliminated its backlog of cases by 2015 but was struggling to get 22 financial services providers to pay more than $10 million in unpaid determina...
Financial planning
The Chief Ombudsman has sought to refute claims that FOS is unaccountable and in urgent need of review....
Financial planning
Allegations of “unsound and unreasonable” findings by the Financial Ombudsman Service are behind calls for an “urgent review” of the service....
Financial planning
FOS releases consultation paper seeking input about raising limits at which it can hear disputes...
Financial planning
Commbank repeats apology and outlines independent review process for impacted customers. ...
Financial planning
ASIC should be subject to regular reviews while FOS should move to a higher award regime...
Financial planning
The Financial Ombudsman Service (FOS) has apologised to a member of the service as part of the settlement of a case despite FOS winning the case. ...
Financial planning
ASIC admits it targeted the big planning groups for shadow shopping because it thought it would make the most impact....
Financial planning
Recent Victorian court case raise questions over scope and ability of FOS to make binding decisions...
Financial planning
The Financial Ombudsman Service claims it will deliver on first round of changes to improve dispute resolution process...
Financial planning
FOS will fast-track decisions, simplify processes and eliminate double-handling in dispute processes in response to its recent review. ...
Editorial
If financial planners were given a choice between the model underpinning the Superannuation Complaints Tribunal and that underpinning the Financial Ombudsman Service, wha...
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MARKET INSIGHTS
Podcast
Significant ethical issues there. If a relationship is in the process of breaking down then both parties are likely to b...
It's not licensees not putting them on, it's small businesses (that are licensed) that cannot afford to put them on. The...
So we are now underwriting criminal scams?...