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COMPLAINTS
Financial planning
As financial planning firms worry about whether their professional indemnity insurance will cover legacy complaints, the Australian Securities and Investments Commission ...
Policy & Regulation
Financial planning firms should brace for an influx of legacy complaints in the wake of the Australian Securities and Investments Commission clearing the final regulatory...
Financial planning
The Financial Planning Association has flagged to the Australian Financial Complaints Authority the high likelihood that professional indemnity insurers will refuse to co...
Financial planning
The Financial Planning Association has warned the Australian Financial Complaints Authority of the risk of planners facing double jeopardy if it reopens matters already d...
Financial planning
The Financial Planning Association has warned the Australian Financial Complaints Authority of significant consequences if professional indemnity insurance cover does not...
Financial planning
Superannuation funds have been placed on notice about the dangers of their telephone consultants drifting into their area of specific personal advice, with a fund ordered...
Life/Risk
In a message which will resonate with some life insurers, Australia’s general insurers have been warned against allowing outsourced service providers to handle complaints...
Financial planning
The Australian Financial Complaints Authority reported it received over 13,000 phone enquiries in its first month of operation. ...
Financial planning
The latest report of the Banking Code Compliance Monitoring Committee has revealed that the number of complaints relating to financial advice was barely discernible when ...
Policy & Regulation
The Australian Securities and Investments Commission has issued a warning as credit representatives appear to be lagging on their obligations to join the Australian Finan...
Financial planning
ANZ has confirmed that financial advisers reduce the number of complaints around life insurance at claims time....
Financial planning
Financial services providers must clearly and explicitly explain to clients that they could seek assistance from FOS should the need arise to complain about a dispute....
Editorial
The Government has commissioned a timely review of the external dispute resolution schemes covering financial services, but it should focus more on equity and effectivene...
Policy & Regulation
ASIC deputy chairman, Peter Kell, has admitted that prior to issues around CommInsure, it had received few complaints about life insurance claims handling....
Financial planning
Financial difficulty disputes declined by 12 per cent over the last 12 months despite the controversies engulfing the planning sector....
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Podcast
So we are now underwriting criminal scams?...
Glad to see the back of you Steve. You made financial more expensive, not more affordable as you claim, and presided ...
Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...