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COMPLAINTS
Financial planning
Detailed file notes are one of the biggest factors that can help defend financial planners against complaints and planners need to be innovative when managing their recor...
Policy & Regulation
The Federal Government has acted to initiate the scheduled review of the Australian Financial Complaints Authority but its terms of reference will not specifically touch ...
Policy & Regulation
The Australian Securities and Investments Commission has seen a “significant escalation” in complaints about unlicensed operators providing financial product advice witho...
Superannuation
Up to 20 complaints left unfinished by the final closure of the Superannuation Complaints Tribunal will need to be handled by the Australian Financial Complaints Authorit...
Financial planning
New data provided to a Parliamentary Committee had revealed the degree to which licensees are better offer resolving client remediation and other complaints via Internal ...
Financial planning
There were 1,332 complaints out of 84,500 against planners in the last financial year which the Australian Financial Complaints Authority says is “fantastic”....
Financial planning
A senior Australian Financial Complaints Authority ombudsman has acknowledged that financial advisers are doing it tough in a tricky environment and that the authority wi...
Superannuation
The Australian Financial Complaints Authority has been hit by a surge of complaints relating to hardship early release superannuation, with many based on superannuation f...
Financial planning
More than 600 complaints were in relation to superannuation and the delays in early release, according to the Australian Financial Complaints Authority....
Financial planning
Financial firms will now have 30 days to respond when the Australian Financial Complaints Authority notifies them of a complaint....
Financial planning
There has been no shortage of consumers and small businesses looking to file legacy complaints with the Australian Financial Complaints Authority, with data suggesting le...
People & Products
Datacube will allow consumers and organisations to track results of complaints against financial firms by the Australian Financial Complaints Authority....
Financial planning
The Association of Financial Advisers has recommended to the Australian Securities and Investments Commission that licensees be able to ‘opt-in’ to the recognition of cli...
Financial planning
The Financial Planning Association has warned the Australian Securities and Investments Commission of the significant problem associated with allowing complaints against ...
Financial planning
As financial planning firms worry about whether their professional indemnity insurance will cover legacy complaints, the Australian Securities and Investments Commission ...
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Podcast
So we are now underwriting criminal scams?...
Glad to see the back of you Steve. You made financial more expensive, not more affordable as you claim, and presided ...
Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...