David Locke named new AFCA chief ombudsman, CEO

Chair of the board of the Australian Financial Complaints Authority (AFCA), Helen Coonan, has named the Australian Charities and Not-for-Profits Commission’s David Locke as the organisation’s new chief ombudsman and chief executive officer.

Locke would replace outgoing chief ombudsman, Shane Tregilis, and start in his new role later this month.

Prior to his position as assistant commissioner at the Australian Charities and Not-for-Profits Commission, Locke was chief adviser to the ACNC Taskforce and executive director of charity services at the Charity Commission of England and Wales.

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Coonan said Locke has a strong track record as an experienced senior leader, having worked effectively with stakeholders across the spectrum from government and regulators to senior management in the business community.

“His appointment comes at a critical time in the formation of AFCA as the new single complaints body for the financial sector," said Coonan. “He will bring energy and insight to AFCA, which is an important organisational response to restore consumer trust and confidence in financial services.”

Locke said he would ensure the public could have full trust and confidence in the new organisation, and provide “fair, accessible and high-quality dispute resolution services for consumers, small business and financial institutions”.

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