AFCA

There is a strong likelihood that complaints regarding inappropriate advice will be resolved by agreement rather...

Failing to ensure clients understand risk profile questionnaires can mean advisers fail the ‘know your client’...

Existing clients should be asked whether they see value in financial advice reforms and whether they are happy to...

As industry organisations face Parliament to argue against rising regulatory levies, the Australian Financial...

Financial advisers need to make sure all their new regulatory requirements are in place by October to avoid any...

As they make up only a fraction of complaints to the Australian Financial Complaints Authority, advisers should...

Financial advisers only make up around 1.4% of complaints to the Australian Financial Complaints Authority, while...

Jan McClelland has been jointly appointed to chair the Life Code Compliance Committee by the Financial Services...

Emma Curtis has been appointed as lead ombudsman for insurance and Suanne Russell as lead ombudsman for small...

The Federal Government has appointed Swinburne University Chancellor, Professor John Pollaers as the new chairman...

Financial advisers distrust the Australian Financial Complaints Authority because it is perceived to have ‘coached...

An Australian Financial Complaints Authority review of a lookback complaint resulted in a fee of nearly $30,000.

Detailed file notes are one of the biggest factors that can help defend financial planners against complaints and...

Proceedings have commenced against Lightspeed Finance and its director, Mark Fitzpatrick, over failure to comply...

Frivolous and vexatious consumers should be made to pay for their persistent use of the Australian Financial...