Sunsuper expands advice service
Sunsuper has announced the creation of a new member and employer services division in a major boost to its financial advice offering.
Steven Travis, who previously headed up MAC and helped develop the On Track program, has also been appointed as general manager, member and employee service delivery.
The new division will feature an integrated advice and service centre and a super advice team who will manage limited personal advice enquiries and referrals to financial planners.
The new structure will also incorporate the financial planners in the On Track team as well as a face-to-face advice service for members.
“The beauty of this new model is that it will enable us to better tailor our services to meet individual members’ needs from basic, largely transactional advice about their accounts over the phone, to full financial plans — all within the one department,” said Sunsuper chief executive Tony Lally.
“The new structure was born out of findings from research that showed members had distinct advice needs at different stages of their lives which could not be accommodated by a one-size-fits-all advice model,” he added.
There were also plans to expand the size of the financial planning team to accommodate increasing demand, he said.
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