Big data will boost regulatory monitoring
The advent of big data tools and the ability to access data will enable regulators of the banking and financial services sector to identify and respond to systemic issues without having to rely on customer feedback and self-reporting, according to Finsia.
Chief executive and managing director, Chris Whitehead, said regulators had not hitherto had the ability to supervise and monitor the industry themselves without being prompted by customer complaints, feedback, and self-reporting from the industry.
Speaking on the possibilities that regtech had to offer, Whitehead said big data tools could enable regulators to spot systemic issues in the industry in a timely manner, as well as identify unusual behaviours or differences between the ways in which different institutions or firms were providing customer services and products.
"It's essentially about pattern recognition in the same way as for instance retail companies and banks are using pattern recognition to analyse customer behaviours and for instance, identify customers who might be open to a new product or might be potentially going to move the business elsewhere," Whitehead said.
"It really opens up a much more proactive capability and a much more productive capability."
While big data had not evolved sufficiently to enable pre-emptive action by regulators, it could enable earlier action. While customer feedback was vital, it would have to flow in at a volume that would warrant regulators to suspect systemic issues rather than a one-off problem.
"[Big data] certainly should speed things up. Therefore if you see the scale of issues, one would hope would be substantially reduced if you can act faster," Whitehead said.
"I guess the challenge for the regulator is often you may get customer complaints for instance but until you get a number of customer complaints it's very hard to identify, how significant is the issue?
"Is it a one-off, which is obviously, from a regulatory sense, less of a concern or it will be less impactful?"
AUTHOR
Malavika Santhebennur
Recommended for you
The Australian Financial Complaints Authority has reported an 18 per cent increase in investment and advice complaints received in the financial year 2025, rebounding from the previous year’s 26 per cent dip.
EY has broken down which uses of artificial intelligence are presenting the most benefits for wealth managers as well as whether it will impact employee headcounts.
Advice licensee Sequoia Financial Group has promoted Sophie Chen as an executive director, following her work on the firm’s Asia Pacific strategy.
The former licensee of Anthony Del Vecchio, a Melbourne adviser sentenced for a $4.5 million theft, has seen its AFSL cancelled by ASIC after a payment by the Compensation Scheme of Last Resort.
