Aviva announces restructuring
Aviva has announced the restructuring of teams in its operational areas.
It plans to decentralise the management responsibilities of its call centre along product lines, distributing responsibility among its respective general managers, according to Aviva's group director of operations, Frank Lombardo.
Aviva will also strengthen the management of its claims team with several new appointments, Lombardo said.Jennifer Creaton, who has been with Aviva for over 10 years, has been appointed to the role of general manager, protection operations. Creaton will be responsible for the delivery of underwriting, claims, administration, and call centre services.
Sean Potter will take on the role of national claims manager. Potter will oversee the consolidation of claims administration and assessment into one team. This will include group life, wealth protection and insurance.
Phil Angelico has been appointed to the role of general manager, investment operations. Angelico’s position will include enhancing the platform, superannuation and investment administration and call centre teams.
After 13 years with Aviva, Natalie Eckersall will take on the position of general manager of customer technology. Eckersall will be responsible for driving the development and take-up of Aviva’s n-link and Riskfirst technology and the management of the software support call centre team.
Due to Eckersall’s new position, the wealth protection product team will now report to John Ashton.
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