Padua launches client-facing fact find

After beta-testing, Padua has launched Capri, a client-facing digital fact find solution that obtains pre-meeting information easier and makes the process less overwhelming for advisers and clients.

It would fully integrate with advice practice software, send clients relevant sections in stages, and provided a custom-branded solution that looked and felt like the practice’s own branding.

Beta-testing indicated advisers could save around 20 minutes during the fact find process.

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It offered push-and-pull integration with Xplan and other financial advice practice software and full integrated with Padua’s adviser-led fact find Sorrento.

Capri also used a one-time password authentication which provided an extra layer of security to prevent unauthorised access to client data.

Matthew Esler, Padua co-founder, said they had received positive feedback over the reduction in effort required for client research.

“Advisers told us clients were overwhelmingly positive about their new technology, and appreciated not needing to bombard people with too many questions,” Esler said.

“They can choose which pathways to send them, and exceptions reporting makes it easier to identify any gaps. This allows them to quickly prioritise client solutions.”

Anne-Marie Esler, Padua co-founder, said they had continued to develop the technology with the aim to enhance the efficiency and quality of advice.

“Advisers can use this SaaS [software as a service] technology on its own, but the data will also flow into our advice request technology, saving even more time,” Esler said.

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