CommInsure was aware that its definition of “heart attack” for insurance claims was outdated and could potentially result in the rejection of otherwise legitimate claims ...

Freedom’s retention practices make it “unnecessarily difficult to cancel [insurance] policies” with just 28.5 per cent of customers trying to cancel funeral insurance cov...

Freedom received 72 cancellation calls a day from customers for its funeral insurance policy over a 13-month period, with 13 per cent of those calls coming during the fir...

The practice of offering “downgraded” life insurance products has come under the spotlight at the Royal Commission, with Clearview questioned over its practice of offerin...

Clearview’s targeting of particular demographics for its life/risk products has come under fire on the first day of the Royal insurance hearings, in regard to the insurer...

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has been told a senior BT planner went unpunished despite giving “poor...