Rowena Orr

Life/Risk

Cancer patient’s claim denied despite medical support: RC

The Royal Commission has heard that a CommInsure customer was denied a claim following breast cancer treatment, despite two doctors confirming to the insurer that her pro...

Life/Risk

CommInsure stuck to outdated definition despite risk to customers

CommInsure was aware that its definition of “heart attack” for insurance claims was outdated and could potentially result in the rejection of otherwise legitimate claims ...

Life/Risk

Freedom admits to dodgy policy retention practices

Freedom’s retention practices make it “unnecessarily difficult to cancel [insurance] policies” with just 28.5 per cent of customers trying to cancel funeral insurance cov...

Life/Risk

Insurer hit with 72 attempted cancellations daily

Freedom received 72 cancellation calls a day from customers for its funeral insurance policy over a 13-month period, with 13 per cent of those calls coming during the fir...

Life/Risk

“Downgrading” life/risk products under fire at RC

The practice of offering “downgraded” life insurance products has come under the spotlight at the Royal Commission, with Clearview questioned over its practice of offerin...

Life/Risk

Targeting of “poorer people” by Clearview questioned by Commission

Clearview’s targeting of particular demographics for its life/risk products has come under fire on the first day of the Royal insurance hearings, in regard to the insurer...

News

BT planner went unpunished despite 'poor' advice

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has been told a senior BT planner went unpunished despite giving “poor...