Former Australian Competition and Consumer Commission chairman, Professor Alan Fels has criticised the Royal Commission for failing to address the problems of bank vertic...

DomaCom has announced that it has partnered with one of Australia’s big four banks to launch a six-month pilot for fractional investment....

In the six months to October, satisfaction with banks fell to 78 per cent, with satisfaction declining a total of 3.2 per cent since the Banking Royal Commission began, a...

The big four banks have moved into the red over the past week, with Westpac falling just under nine per cent....

The Royal Commission will today begin its final round of hearings looking at what caused the misconduct and what can be done to fix those causes....

The Royal Commission has unsurprisingly hit consumers’ satisfaction with the banks, with negative sentiment toward the Big Four accounting for most of the drop....

The Australian Securities and Investments Commission has signalled that financial institutions with a poor breach reporting record are likely to find themselves dealing w...

The financial planning landscape is facing a tectonic shift as the major banks look to exit their wealth management business, something underlined in Money Management’s l...

The Commonwealth Bank remains the bank with the highest customer satisfaction of the Big Four, confirming that the recent financial planning scandals have had little imp...

The big four banks have agreed to specific contractual changes with ASIC to eliminate unfair terms from their agreements....

Research from Roy Morgan has shown the four big banks have improved their customer satisfaction by 0.3 per cent points in the six months to June 2017....

The Big Four banks are enjoying their highest level of satisfaction among small, medium and large businesses while it had declined among micro businesses....

Satisfaction with the big four banks was up in April and well above the average, according to Roy Morgan Research....

The satisfaction level of the big four banks’ personal top-quintile customers was decidedly lower than low-quintile counterparts....