TAL appoints head of retail claims
TAL has appointed Emlyn Pugh as head of retail claims to bolster its newly centralised operational centre.
The role is part of the life insurer's efforts to fully align its functions and services around providing quality customer service, TAL stated.
Pugh's duties will focus on delivering improved processes and customer outcomes during claim time.
He most recently headed up life insurance claims management for ANZ/OnePath for over three years. Before that, he held a similar position at CommInsure for 12 years, with responsibilities across a number of customer-facing and strategic roles in both claims and underwriting.
Recommended for you
Trustee and fund administration platform MSC Group has promoted Shelley Brown as its chief operations officer, having successfully completed the integration of the Certane Corporate Trust business.
Australian Unity’s group managing director and chief executive has announced his plans to retire at the end of the year after two decades leading the company.
TAL has appointed a senior manager for investment strategy and portfolio management who joins from a lead role at AIA.
Global wealth management platform FNZ has appointed a new group head of APAC, while boutique investment manager TWC Invest welcomes a chief technology officer.
