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ROYAL COMMISSION
Life/Risk
Financial Services Council chief executive Sally Loane has told the Royal Commission that direct sales of life policies via outbound “cold calls” is viewed as unlawful by...
Editorial
The Royal Commission has laid bare appalling practices within some of the insurance call centres, making direct life/risk sales something which may bring into question th...
Features
The chair of life/risk focused dealer group Synchron, Michael Harrison claims the Royal Commission has highlighted the gaping chasm which exists between the high value pr...
Expert Analysis
With another round of Royal Commission hearings having drawn to a close and proposed education reforms remaining somewhat unknown, Matt Swieconek looks at how the changes...
Policy & Regulation
A new mortgage broking group, the Mortgage Brokers Forum, has advocated adopting a licensing model similar to that applied to financial planners but with the retention of...
Life/Risk
Suncorp chief executive, insurance, Gary Dransfield has admitted to the Royal Commission that it could have “communicated better” during the Victorian bushfires of 2015....
Policy & Regulation
The Royal Commission has heard that IAG subsidiary Swann Insurance incentivised sales of add-on products that were “inappropriate” for certain customers....
Life/Risk
Allianz attempted to either change or kill two separate independent reports into its compliance procedures that were unfavourable to the insurer’s processes, the Royal Co...
Life/Risk
The Royal Commission has heard that Allianz is checking past compliance issues to see if they should have been reported to a regulator, in addition to its approximately 1...
Policy & Regulation
The Federal Treasurer, Josh Frydenberg says he believes the Australian Securities and Investments Commission has a case to answer for the issues raised in the Royal Commi...
Life/Risk
The Royal Commission today heard that AMP failed to refund members’ estates for fees charged on life insurance after AMP knew they had died....
Life/Risk
AMP Limited charged a non-smoker $72,000 worth of premiums designed to be for smokers under a system that required non-smokers to submit a declaration identifying themsel...
Life/Risk
AMP Limited faces another period in the Royal Commission witness box today, this time focused on its insurance operations....
Life/Risk
The Royal Commission has heard that superannuation fund, Rest, acted in its insurer’s benefit, and not the benefit of its members....
Life/Risk
The Royal Commission has heard that TAL’s treatment of an insured not only denied the mentally ill customer assistance at various points of her claim, but also actively c...
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Podcast
So we are now underwriting criminal scams?...
Glad to see the back of you Steve. You made financial more expensive, not more affordable as you claim, and presided ...
Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...