The Government’s review of financial services external dispute resolution has revealed overwhelming industry support for a last resort compensation scheme....

The chief ombudsman, Shane Tregellis, has said the Financial Ombudsman Service is never reluctant to call on the expertise of planners to help in dealing with disputes....

Financial services providers must clearly and explicitly explain to clients that they could seek assistance from FOS should the need arise to complain about a dispute....

Inappropriate advice was the most common issues in investment and advice disputes received by FOS....

The FOS has cautioned against a new dispute resolution forum in the form of a banking tribunal, warning the Government should allow for the completion of the review into ...

The Minister for Revenue and Financial Services, Kelly O’Dwyer, accused the opposition of selectively and wrongly utilising Financial Ombudsman Service data to push for a...

The Government has commissioned a timely review of the external dispute resolution schemes covering financial services, but it should focus more on equity and effectivene...

If planners and licensees are asked to cede ground on the monetary and time limits which apply to FOS claims, then consequent FOS decisions must be laid open to appeals, ...

Financial difficulty disputes declined by 12 per cent over the last 12 months despite the controversies engulfing the planning sector....

Predatory legal claims around TPD insurance should be rejected, with many jumping the gun and easily able to be defeated, according to a lawyer working in the insurance a...

FOS selects experienced Sally Davis for Code Compliance Monitoring chief executive role....

FOS has renewed calls for a financial services compensation scheme, after pointing to a clear gap in the consumer protection framework. ...