CommInsure has upgraded its underwriting offer with a tele-interview service to improve adviser productivity....

CommInsure has told a Parliamentary Committee it has a clean bill of health with respect to allegations over missing or altered documents within its Medical Officers Refe...

CommInsure will extend its heart attack definitions to include customer claims from October 2012, following ASIC’s report....

ASIC has called for various improvements in CommInsure’s claims handling process in its report on its investigation into the firm....

ASIC has examined 60,000 documents as part of its CommInsure investigation and will deliver its findings by the end of the month....

Commonwealth Bank chief executive, Ian Narev, has defended the validity and independence of Deloitte’s review of claims-handling within CommInsure....

CommInsure has issued a statement that rebuffs criticisms levelled against it by law firm, Maurice Blackburn on the scope of a Deloitte independent report into its claims...

Maurice Blackburn has attacked CommInsure over its claims handling report, saying the types of claims selected for review were selective....

An independent Deloitte report has cleared CommInsure of systemic issues over its claims handling process but found poor customer experiences....

CommInsure has received positive feedback from the launch of a tele claims service and updates to its product offerings....

Independent reviews of retail advice and group in life insurance claims at CommInsure did not find inappropriate decline of claims, the Commonwealth Bank said....

APRA is considering whether the whistleblowing provisions of the Life Insurance Act were adhered to in the CommInsure claims handling controversy....

The FSC’s new Life Insurance Code of Practice faced a delay of three months from its 1 July deadline after it identified areas requiring improvement following industry co...

CommInsure has appointed Deloitte to review past life insurance declined claims, while DLA Piper will examine ethical issues and policy definitions, medical file and reco...