Navigator planning software suspended
The teething problems for theNavigatormaster trust have continued with the built in planning software, PlanIt, being placed on hold and many planners told to use older, more stable versions of planning software.
Advisers who were using the old DOS based FPI software have been told in a letter from Navigator to continue using the system as it has temporarily stopped sending out the Windows-based version of the software.
PlanIt general manager Soula Cargakis toldMoney Managementsoftware upgrades would still be sent to those advisers using the Windows-based version, with the next system upgrade, due at the end of March, hopefully covering those planners using older software.
Cargakis says some advisers, who have used the FPI system for a long time, have not been happy with certain aspects of the switch to a Windows-based system.
The upgrade of the FPI software was part of Norwich’s troubled Project Greenfields revamp of Navigator. The upgrade, costing at least $40 million and taking more than three years to complete, has been beset with problems.
PlanIt was designed to bring together all the financial modelling, research and administration services together in one program.
At the time of its launch, May last year, Navigator was claiming PlanIt to be the most advanced financial planning administration system in Australia.
In the letter, it says Navigator has been working with a number of planning groups, which are using the upgraded PlanIt software, and this has identified a variety of issues.
“Navigator will continue the FPI DOS application to ensure that our software users can continue to operate their business as usual over this period,” the letter says.
“Navigator will maintain the support of FPI until such time as there is general acceptance of Navigator PlanIt from our clients.”
Cargakis says the timescale to get all planners using Navigator to convert to PlanIt is currently scheduled for mid-year, almost 12 months after the final unveiling of the new look Navigator.
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