Metlife opens Sydney call centre
MetLife Insurance has opened a new call centre facility on the same premises as its insurance operations in the Sydney central business district.
“Establishing our own Sydney-based call centre ensures MetLife can directly manage this capability from end-to-end and provide a world-class customer experience,” said Eric Reisenwitz, chief marketing and distribution officer.
The ‘Direct Call Centre’ is a wholly owned subsidiary of MetLife Insurance, and employs over 40 new associates, with a capacity to seat over 100.
The call centre’s technology platform includes a complete CRM system, reporting suite, quality assurance platform and is able to track both market and customer trends.
The call centre will report to Michael Henderson, head of client services and operations at Metlife.
“To be able to directly manage the inbound and outbound servicing needs of our partners and their members is at the core of MetLife’s commitment to providing a positive customer experience from our very first contact with each and every individual,” Henderson said.
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