Internal complaints resolution aid launched
Greg Miller
MLC, in partnership with the Financial Industry Complaints Service (FICS), has launched an internal complaints resolution toolkit for financial planners.
The CD-ROM is suitable for all licensees and is designed to promote efficient complaint resolution processes for matters relating to financial planning advice.
Features of the toolkit include ways to capture and report complaints, and tools to aid the preparation of FICS submissions.
MLC Advice Solutions general manager Greg Miller said the toolkit was created to assist other Australian Financial Services Licence holders in giving their customers confidence in the complaints process.
The toolkit can be purchased online via the FICS and MLC websites.
Recommended for you
Compared to four years ago when the divide between boutique and large licensees were largely equal, adviser movements have seen this trend shift in light of new licensees commencing.
As ongoing market uncertainty sees advisers look beyond traditional equity exposure, Fidante has found adviser interest in small caps and emerging markets for portfolio returns has almost doubled since April.
CoreData has shared the top areas of demand for cryptocurrency advice but finds investors are seeking advisers who actively invest in the asset themselves.
With regulators ‘raising the bar’ on retirement planning, Lonsec Research and Ratings has urged advisers to place greater focus on sequencing and longevity risk as they navigate clients through the shifting landscape.
