Internal complaints resolution aid launched
Greg Miller
MLC, in partnership with the Financial Industry Complaints Service (FICS), has launched an internal complaints resolution toolkit for financial planners.
The CD-ROM is suitable for all licensees and is designed to promote efficient complaint resolution processes for matters relating to financial planning advice.
Features of the toolkit include ways to capture and report complaints, and tools to aid the preparation of FICS submissions.
MLC Advice Solutions general manager Greg Miller said the toolkit was created to assist other Australian Financial Services Licence holders in giving their customers confidence in the complaints process.
The toolkit can be purchased online via the FICS and MLC websites.
Recommended for you
BT is to launch a new low-cost “Focus” investment menu for its Panorama platform this October, in partnership with Vanguard, seeking to compete with industry superannuation funds.
Net gains of financial advisers have already doubled since the start of FY25, according to this week’s Padua Wealth Data, with momentum gathering pace far faster than the previous financial year.
National advice firm MiQ Private Wealth has appointed a new chief executive to lead the business through a “transformative era” after penning a partnership deal with AZ NGA earlier this month.
WT Financial’s managing director, Keith Cullen, believes the firm’s Hubco model with Merchant Wealth Partners will be a “repeatable growth model” for the business as it scales its adviser numbers.
