High adviser satisfaction for FutureWise
A survey commissioned by Macquarie Life has found high adviser satisfaction levels for its FutureWise online insurance platform.
Conducted by independent research firm Information Research Management (IRM), the survey collated responses from 316 financial advisers using Macquarie Life products and asked them to rank service levels.
According to Macquarie, the survey found 45 per cent gave the platform a nine or 10 out of 10 for its e-mail and telephone support and 40 per cent of respondents gave it 10 out of 10 for it underwriting support.
Macquarie Life head Justin Delaney said that collecting feedback from advisers was extremely important for the ongoing development of its life insurance suite.
“We conducted this survey to gather some honest and frank feedback from those who are registered to use Macquarie Life products, to see where we have room to improve the experience they are having with us,” Delaney said.
“Overall, we were delighted with the feedback, which showed that in the areas we placed the most importance during the development process, such as support, underwriting and the application process, advisers are highly satisfied with the experience.”
The survey also found that 41 per cent of respondents ranked the platform as nine or 10 out of 10 for the speed of its application process, 39 per cent of respondents provided a rating of nine or 10 out of 10 for ease of filling in an application and 40 per cent of respondents provided the same rating for Macquarie Life keeping advisers informed of the application’s progress throughout the process.
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