Customer satisfaction soars
Satisfaction levels among business banking customers increased in the 12 months to January 2008, according to a recent survey, which indicated that 76 per cent of those customers are satisfied with their main financial institution.
The survey, which was conducted by TNS with initial findings released last month, revealed that satisfaction levels had increased significantly by an average 5.3 per cent compared to the same period last year.
The survey pegged St George Bank ahead of the other big banks in terms of growing business customer satisfaction, but the news was not as good for ANZ, which increased the least among the four major banks with growth of 3.1 per cent, compared with Westpac’s business customer satisfaction, which grew by 7 per cent over the past 12 months.
AUTHOR
Justin Knight
Recommended for you
With Fortnum Private Wealth and Professional Financial Services now unified under the Entireti umbrella company, CEO Neil Younger has detailed to Money Management the firm’s new direction and future expansion.
The FAAA has suggested looking offshore for overseas financial advisers to ease the adviser shortage, but are employers willing to take on the burden of workplace visas?
There may be a huge influx of alternatives coming to the market, but timing and access difficulties mean advisers can easily end up disappointed with their selection, according to Morningstar global CIO Dan Kemp.
An NSW individual has pleaded guilty to one criminal charge of providing unlicensed financial services after promoting crypto investments at national seminars.
