Bendigo Wealth to expand phone advice
Bendigo Wealth is planning to broaden its advice offering to customers of its phone-based scaled advice service next month.
Head of wealth markets Alex Tullio told Money Management Bendigo would offer other strategies like transition to retirement and risk strategies, in addition to its continued core offering of superannuation.
Bendigo recently added Certified Financial Professionals to the phone-based service.
Its wealth consultants will keep away from more complex offerings like specialist self -managed super fund advice, while more holistic advice will be referred to field advisers.
Bendigo was finding more demand for a broader phone-based scaled advice service from customers in isolated areas and from those who didn’t want to visit a branch office, Tullio said.
The company currently has 18 advisers in the phone-based team and is looking to add another four or five in the near future, Tullio said.
There was such demand for the phone-based advice service that Bendigo was also referring callers back to its branch network for morebanking-related queries, Tullio said.
Bendigo has approximately 70 branch advisers.
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