roy morgan

The Net Promoter Score for the Big Four is sitting at minus 1.6 for the six months to this February, significantly...

The Commonwealth Bank has continued to defy negative headlines and the Royal Commission by being named Major Bank...

The big four banks have suffered an increase in distrust in the wake of the Royal Commission, with NAB being hit...

More research has emerged suggesting the Royal Commission final report may have unduly targeted intermediaries...

Bank customer satisfaction has seen its first positive monthly move since prior to the start of the Banking Royal...

Only 16.8 per cent of wealth management product holders obtained their fund from a professional adviser, according...

Home loan customers who obtained their loan in person at a bank branch have the highest satisfaction rate,...

As the banks face issues with customer satisfaction so too have their associated super funds, with industry funds...

In the six months to October, satisfaction with banks fell to 78 per cent, with satisfaction declining a total of...

The Royal Commission has unsurprisingly hit consumers’ satisfaction with the banks, with negative sentiment toward...

Younger Australians are showing surprising levels of concern about retirement, with Roy Morgan finding that...

The superannuation gap between women and men has shrunk “considerably” over the last decade, going from a gap of 9...

New research has revealed declining satisfaction with retail funds among high account balance holders while...

While Australian wealth is growing faster than debt, with Roy Morgan finding average net wealth was 30.5 per cent...

The customer-owned banking sector is the clear leader when it comes to customer satisfaction and advocacy, new...