complaints

ARTICLES

Advisers unlikely to be ruled against in ‘know your client’ complaint

Adviser complaints around 1% of AFCA total

AFCA appoints two lead ombudsmen

Treasury urged to investigate AFCA ‘coaching’

Planning file notes ‘solid gold’ against disputes

How much use is an AFCA review without discussion of broader costs?

ASIC warns of ‘significant escalation’ in unlicensed advice

AFCA entering uncharted territory on super complaints

IDR trumps EDR for licensees

Planners take up 1.6% of AFCA complaints

Paperwork and communications the key to winning in front of AFCA

AFCA hit by super early release complaint surge

Over 3,000 COVID-19 complaints to AFCA

AFCA gives temporary extension for complaints

Legacy complaints building towards 1,000