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CLAIMS HANDLING
Life/Risk
The Australian Securities and Investments Commission (ASIC) has raised more concerns over life insurance claims handling by some insurers....
Policy & Regulation
Insurance claims handling should not be encumbered by the same obligations as financial advice because it would risk making it unaffordable to super fund members, accordi...
Life/Risk
A new survey has confirmed what most life/risk advisers already know, that clients dislike insurers which bury them in paperwork and inflict sizeable premium increases....
Features
Col Fullagar reviews ASIC’s life insurance industry report and finds there are some serious issues in the claims management protocols of potentially all insurers....
Life/Risk
The Australian Securities and Investments Commission had fallen short in its review of claims-handling by not sufficiently consulting advisers and clients, according to I...
Life/Risk
An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...
Life/Risk
The Australian Securities and Investments Commission wants more power to deal directly with insurance claims handling issues....
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MARKET INSIGHTS
Podcast
The succession dilemma is more than just a matter of commitments.This isn’t simply about younger vs. older advisers. It’...
Significant ethical issues there. If a relationship is in the process of breaking down then both parties are likely to b...
It's not licensees not putting them on, it's small businesses (that are licensed) that cannot afford to put them on. The...