CLAIMS HANDLING

Life/Risk

The Australian Securities and Investments Commission (ASIC) has raised more concerns over life insurance claims handling by some insurers....

Policy & Regulation

Insurance claims handling should not be encumbered by the same obligations as financial advice because it would risk making it unaffordable to super fund members, accordi...

Life/Risk

A new survey has confirmed what most life/risk advisers already know, that clients dislike insurers which bury them in paperwork and inflict sizeable premium increases....

Features

Col Fullagar reviews ASIC’s life insurance industry report and finds there are some serious issues in the claims management protocols of potentially all insurers....

Life/Risk

The Australian Securities and Investments Commission had fallen short in its review of claims-handling by not sufficiently consulting advisers and clients, according to I...

Life/Risk

An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...

Life/Risk

The Australian Securities and Investments Commission wants more power to deal directly with insurance claims handling issues....

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MARKET INSIGHTS

So we are now underwriting criminal scams?...

5 months 4 weeks ago

Glad to see the back of you Steve. You made financial more expensive, not more affordable as you claim, and presided ...

6 months ago

Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...

8 months ago

The RBA has handed down its much-anticipated rate decision, following widespread expectations of a close call....

3 weeks 1 day ago

ASIC has confirmed the industry funding levy for the 2024–25 financial year, and how much licensees can expect to pay....

4 weeks ago

The Federal Court has made interim travel restraint orders against two Falcon Capital directors, while also freezing one director’s assets....

4 weeks 1 day ago