Customer satisfaction with banks in the six months to March 2018 was 80.9 per cent, down marginally from 81.0 per cent in February, despite the revelations uncovered in t...

The satisfaction level of the big four banks’ personal top-quintile customers was decidedly lower than low-quintile counterparts....

Dissatisfied home loan customers and a slide in branch banking dragged satisfaction levels down with the major banks in the lead up to the holiday period....