MLC appoints Elio Garino general manager, retail insurance
MLC has announced the appointment of Elio Garino to the position of general manager, retail insurance operations.
Garino takes over the role from Frank Lombardo, who recently became the chief operating officer for NAB Business.
The appointment is part of MLC's ongoing 'Resurgence' project, which focuses on "technology as well as new products, to make it easier for advisers to do their job and for customers to get what they need", according to a MLC spokesperson.
Garino will be responsible for "driving service and operational excellence" across the New Business and Underwriting, In-force Administration and Insurance Capability teams at MLC Insurance, according to the spokesperson.
MLC insurance executive general manager Duncan West said Garino would drive continuous improvement and target the customer experience.
"[Garino] has a proven track record of building capability and creating operational efficiency to deliver great customer service," said West.
Garino has 20 years of experience in financial services, and most recently held a position at NAB Retail Bank.
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