TAL announces claims education partnership
TAL is partnering with the Personal Injury Education Foundation (PIEF) to provide professional development for its claims and rehabilitation teams.
Under the partnership, the life insurance company will offer Certificate IV in Personal Injury Management for entry level roles through to a Master of Personal Injury Management for senior claims professionals (which PIEF offers in partnership with Griffith University).
General manager of claims, Mary Maini, said the partnership was an opportunity to provide continued education for claims and allied health professionals specialising in injury and disability claims.
"One of the areas we will focus on for our people is injury and disability management and return to work modules," Maini said.
"These initiatives are having enormous benefits to our customers and we are committed to continuing to progress areas that are having the biggest customer benefit."
Maini added that TAL would continue its partnership with the Australian and New Zealand Institute of Insurance and Finance along with its new partnership with PIEF.
AUTHOR
Malavika Santhebennur
Recommended for you
The Federal Court has dismissed a conflicted remuneration case brought by ASIC against the director of life insurance distributor Freedom Group, where Bali holidays and Vespa purchases were among sales incentives.
Policy and advocacy specialist Benjamin Marshan has left the Council of Australian Life Insurers after less than a year, having joined in March from the Financial Planning Association of Australia.
The declining volume of risk advisers meant KPMG has found a rising lapse rate for insurance policies arranged by independent financial advisers, particularly in the TPD and death cover space.
The Life Insurance Code of Practice has transferred from the Financial Services Council to the Council of Australian Life Insurers.
