MLC Life Insurance expands retail advised team
MLC Life Insurance has expanded its retail advised team to help focus on the development of longevity solutions and to drive a new direction in underwriting.
The team would be led by the chief customer officer of retailed advised insurance, Melissa Heyhoe, who said the team, along with the backing of Nippon Life, would enable the firm to continue to improve protection solutions for customers at any stage of life.
"We are also committed to providing advisers and customers with new solutions by developing our longevity product offer," Heyhoe said.
"In addition, we'll be innovating in underwriting which, across the industry, has been focused on identifying customers' faults and what's wrong with them.
"By using technology and data to ask our customers only the right questions, we ensure our customers also tell us all the positive aspects of their health as well."
Russell Hannah will take up the newly created role of general manager, retail adviser insurance sales, to oversee distribution and sales, key account management, specialist insurance functions as well as sale analytics and insights.
Adrienne Cochrane, who joined from AMP, has been appointed as head of customer solutions, longevity and insurance, Charlotte Sheehan as head of customer experience and retention, and Simon Dent has joined as head of underwriting and new business.
Christopher Ong also joins the team and was appointed into the role of head of pricing and profitability in March 2016.
Recommended for you
Policy and advocacy specialist Benjamin Marshan has left the Council of Australian Life Insurers after less than a year, having joined in March from the Financial Planning Association of Australia.
The declining volume of risk advisers meant KPMG has found a rising lapse rate for insurance policies arranged by independent financial advisers, particularly in the TPD and death cover space.
The Life Insurance Code of Practice has transferred from the Financial Services Council to the Council of Australian Life Insurers.
The firm has announced it will no longer be writing new life insurance policies in the retail advised and corporate group insurance channels, citing a declining market and risk adviser numbers.
