First Decision-Maker forum announced
Alison Maynard
The Financial Industry Complaints Service (FICS) is set to hold its first Decision-Maker forum for improving member engagement and understanding.
Scheduled for February 29, 2008, in Sydney, the forum was set-up to help members better understand how FICS resolves disputes and will provide them with the opportunity to discuss specific issues relating to recent FICS determinations.
FICS chief executive Alison Maynard said the external complaints resolutions scheme has been working with the Financial Planning Association to address financial planners’ concerns about the transparency of the FICS decision-making process.
“FICS wants to provide a better understanding of the issues with some cases and clearly demonstrate how the FICS decision-making process works,” she said.
FICS national panel chair Michael Arnold will lead the first discussion, assisted by panel chair Dick Viney.
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