Customers dissatisfied with banks
Business customer satisfaction with their banks has dropped over the past six months, with a combined drop of 5.2 per cent in customer satisfaction among the four big banks, to 74.8 per cent, according to a business banking report by TNS Communications.
Westpac has seen the biggest decrease in customer satisfaction in the past six months, dropping 6.4 per cent to 75 per cent, followed by National Australia Bank with a 5.8 per cent drop. All banks have shown decreased levels of satisfaction, with an average drop of 4.8 per cent.
Only the Bank of Queensland has experienced increased satisfaction levels, with a small rise of 1.3 per cent to 92.5 per cent in six months. St George’s satisfaction levels are the highest at 82.3 per cent.
However, satisfaction levels among business banking customers have increased by 3.4 per cent compared to the previous 12-month period, while the four major banks increased their customers’ satisfaction levels by 4.5 per cent compared to the previous 12-month period.
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