AMP executive joins MLC Life

MLC Life Insurance has appointed Craig Dainton, former director of strategic projects and deputy chief financial officer at AMP, as general manager of customer and adviser operations.

With over 25 years of experience in financial services, his skills spanned finance, risk, operations, program management, tax, and client remediation. 

He would commence on 16 May 2023.

Jane Murray, chief operating and people officer for MLC Life Insurance, considered his appointment the “next step” in growing the business’s capabilities.

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“A seasoned and credible operational excellence professional with over 25 years’ experience, Craig’s appointment is the next step in building on our significant investment in a state-of-the-art, single unifying platform that provides the functionality to deliver on our streamlined customer-centric vision and deliver a better experience for our customers, advisers, and partners,” she said.

“This appointment connects our industry-leading technology with our commitment to put the customer at the centre of our business”.

She commended his “customer-first” mindset and strong reputation as a values-based leader.

“I’m confident Craig will make a great contribution leading this crucial part of our business as we continue to focus on enhancing the total customer experience for our partners, customers, and advisers,” Murray added.

Commenting on his appointment, Dainton said: “MLC Life Insurance is one of Australia’s leading and most trusted insurers, and I’m proud to continue that tradition and to inspire our operations team to deliver an even better total customer experience.”