I missed the article from MM where AFCA Chief David Locke blames the industry for their failure to handle the case load (I note, under FOS that were nearly as slow at times). On one hand, he cites scam, natural disasters, rates as contributing, yet still blames insurers for not doing enough in claims handling. Hey David, there are huge amount of "scam" claims in GE, and that is often claimants adding fake amounts to an otherwise legitimate claim. Never introspection from AFCA - maybe bat away the frivolous complaints and firms will more time for legitimate claims matters.