As the banks face issues with customer satisfaction so too have their associated super funds, with industry funds having increased their customer satisfaction ratings ove...

Bank customers are less likely to recommend their bank as a result of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry,...

Bank customer satisfaction has dropped to its lowest monthly satisfaction level since April 2012 as the Finance Royal Commission continues....

Bank customer satisfaction has dropped to the lowest level since May 2012, prior to the Royal Commission, says Roy Morgan....

Industry superannuation fund high-balance members were the most satisfied of all super members with balances over $100,000, according to Roy Morgan....

The Commonwealth Bank has once again recorded the highest level of customer satisfaction out of the big four banks....

The Big Four’s tainted reputations have not deterred their customers who are still rating their banks at least seven out of 10, according to DBM Consultants....

Overall customer satisfaction levels for the Big Four remain high despite negative publicity and decreased home-loan customer satisfaction, according to a Roy Morgan surv...

Customers were most satisfied with the Commonwealth Bank, giving it the top spot among the big four banks despite recent negative publicity surrounding the bank. ...

Satisfaction with the big banks among home loan customers seem to be back on track following a dip after home loan rates increased last year, Roy Morgan research found....

New findings from a report released by Roy Morgan show that only 6.6 per cent of Australians are using an adviser or personal bank to interact with their bank....

Australia’s Big Four Banks are failing to maximise their share of high net worth individuals’ (HNWIs’) wallets, despite consumer satisfaction levels being at a record hig...