AusSuper issues $70m refund to around 100,000 members


12 May 2023
| By Laura Dew |
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AustralianSuper has taken steps to remediate around 100,000 members after a review discovered the fund had failed to identify every instance of multiple member accounts.

In a statement, Australia’s largest super fund said it had undertaken a comprehensive review of its processes for managing multiple accounts held by members and identified some important areas for improvement where its process was found to not cover all instances of multiple member accounts. 

The total amount to be refunded to impacted members was expected to be around $70 million and the average payment to remediate was $650 per impacted member.

The fund said it not have to increase administration fees to pay for this, with the cost of the remediation to be paid from the fund’s Operational Risk Financial Reserve.

“This should not have happened, and we apologise unreservedly to members. The fund is taking appropriate remediation actions and has self-reported the issue to the regulators.

“Around 100,000 impacted members and former members will be contacted in the coming months to inform them of this issue and confirm the actions we are taking in response.”

The fund said it aimed to return these members to the financial position they would be in now if this hadn’t occurred, including refunding administration fees and any insurance costs deducted from impacted members’ secondary account, along with lost earnings on these amounts.

It had also strengthened processes around managing multiple accounts for all members to ensure instances where a member has more than one account were identified, and appropriate actions was taken in a timely way.

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Submitted by Old Fella on Sun, 2023-05-14 18:46

This is disgraceful conduct by a superannuation fund. I urge all consumer groups, trade unions and Members of Parliament to support my call for a Royal Commission into Industry Superannuation Funds.

Submitted by B Real on Mon, 2023-05-15 09:51

Where is the $70 million coming from? There are no shareholders, so it must come from the print that should go to members?

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Fund name
Ardea Diversified Bond F
144.00 3 y p.a(%)
Hills International
63.39 3 y p.a(%)