IOOF has created a new adviser-facing role – head of adviser standards, client care and retention.
The company, which recently entered a transaction to acquire ANZ’s wealth assets, said it had appointed former Australian Unity executive manager, Mark Horton Andrews to the role.
Confirming the appointment, Frank Lombardo, IOOF group general manager, client and process referenced Horton Andrew’s strong track record in financial services and passion for quality advice.
“Mark’s appointment supports our ongoing commitment to delivering the best experience possible for clients through IOOF’s client-first and advice-led approach,” Lombardo said.
The company said the appointment would serve to extend the client & process team and provide additional leadership support.
Horton Andrews formally joined IOOF on 15 January and is based in Melbourne.