This Hayne 'person' is seriously out of touch in his elitist bubble. In know this on a 'ground-floor' basis as I had a bit do do with him in a past life a long while ago. He has zero experience at the coal face with clients, has not bothered to consult directly with those who have that experience. Further, he has little understanding about the pros and cons of commission as remuneration. Having him in a position to make recommendations on these subjects is foolhardy at best and deplorably insulting to the interests of consumers at worst. he has no place whatsoever pontificating on things of which he has little understanding and zero experience. he's wholly unqualified in this instance.