This is exactly the reason why product providers cannot provide "advice" as per Michelle Levy's recommendation. It is okay for them to provide financial information and product guidance while letting the consumer know that they cannot provide advice that is in the consumer's best interest. It is then clear to the consumer where they stand and the consumer can then decide if they want to proceed knowing that this is not "advice" or whether they are prepared to pay more for true "financial advice".
The word "advice" should not be used when the product provider is having discussions with the client so there is a differentiation.