AMP has learned nothing, they had the chance to gain back some honour and they just blew it. Let's see if they take a different approach to mediation than they have previously where it was my way or the highway.
What about the impact on those planners families where they lost a loved one due to the impact of the decisions AMP made and decimated the financial future of many.
Surprised, No, hoped for better, yes.
How to destroy a brand - refer AMP.