loans.com.au claims edge on banks
Brisbane-based online lending company, loans.com.au has claimed local resources and personnel have helped it beat the major banks to win a national customer service award for having the best call centre.
Confirming its receipt of a national Customer Service Council award this week, the company claimed that while other companies were outsourcing customer calls to places like India or the USA, loans.com.au had its customer call centre in Queen Street, Brisbane.
The online home loan lender won silver in the national Customer Service Council awards in Perth this week, beating major banks such as Commonwealth Bank, Westpac, ANZ and NAB.
Commenting on the achievement, loans.com.au managing director Marie Mortimer said although the company did its business online, it still maintained a personal touch with customers via the use of Skype, web chat and the telephone.
“Our customers deal with the same team each time they call, which speeds up the process of getting the home loan,” she said.
Recommended for you
As advisers risk losing two-thirds of FUA during the $3.5 trillion wealth transfer, two co-founders underscore why fostering trust with the next generation is vital to retaining intergenerational wealth.
As advisers seek greater insights into FSCP determinations, what are the various options considered by the panel and can a decision be appealed?
Amid the current financial adviser shortage, advice firm Link Wealth is looking to expand its financial literacy program for high school students across the country.
TAL Risk Academy has updated its range of ethics courses to help financial advisers meet their CPD requirements following adviser feedback, including interpreting FSCP determinations.
