UniSuper improves its insurance offer
UniSuper has collaborated with its new life insurer TAL Life Limited (TAL) to develop a new tool that lets members apply for insurance online and over the phone.
This would allow members to make insurance cover changes in real time, the super fund said.
"Members expect to be able to do more online with businesses and universities moving into the digital age," UniSuper Chief Executive Officer Kevin O'Sullivan said.
He said that, as far as possible, there would be one contact during the claims process from start to finish.
The benefits of the insurance changes include electronic data and information exchange between UniSuper and TAL, shorter timeframes for cover changes, real time updates to improve tracking claims and improved process efficiency.
The new services began on 30 November 2013, when UniSuper started its collaboration with TAL.
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