Big life insurer, TAL has secured a well experienced executive to take on the role General Manager Claims.
The company announced this week it had appointed former IAG executive, Mary Maini to the role which oversees claims management across all of TAL’s distribution channels.
Confirming the appointment, TAL Chief Customer Services and Operations Officer, Penny Coates said Maini brought substantial experience at a time of record claims payments and increased efforts to help customers get back on their feet.
“TAL paid a record $843 million in claims last year and we expect this trend to continue, demonstrating the very important social role we play in helping people and families in time of need,” she said.
The TAL announcement said Maini had led business areas in IAG for over 20 years across product, pricing, underwriting, indirect sales, operations, claims (both personal injury and domestic lines), workers compensation, technology systems development, supply chain, injury management, legal and training.
