NATIONAL Australia Financial Planning Business(NAFPB) has relocated its planners away from metropolitan centres and head offices of the three states it operates in and into the group’s business banking centres.
NAFPB, which provides financial advice to the group’s business customers, has so far relocated 90 per cent of its advisers in New South Wales, Victoria and Queensland to National Australia Bank (NAB) business centres or integrated financial service centres (IFSCs), according to NAFPB general manager Andrew Kennedy.
“It benefits all stakeholders. For the customer it provides holistic financial services, for the planner it provides access to clients they previously didn’t have access to and for the bank it enhances the relationship with the customer,” Kennedy says.
NAFPB and its planners were until recently part of the group’s wealth management division (MLC), and based in the city centres of Sydney, Melbourne and Brisbane. However, following a change of ownership, they are now directly part of NAB.
“Now we’re providing more of a service and looking after the whole picture rather than looking after segments like we did in the past,” Kennedy says of the changes to the business.
Once the changes are complete NAFPB will have 40, 20 and 12 relocated planners across NSW, Victoria and Queensland respectively.
“Some of these centres are known as IFSCs rather than simply business centres. The difference is IFSCs have all components on offer, including personal banking, mortgages, business banking, and so on, all under the one roof,” Kennedy says.
