Advisers and the general public may soon experience a shift in service at ING Australia, following an overhaul of the company’s customer services division.
In an attempt to streamline its service, the fund manager and life insurer has consolidated its customer service and IT areas.
The new division will comprise an adviser and customer contact centre, unit pricing, project management and IT services as well as some compliance, support and finance functions.
The new division brings plenty of change to management at ING Australia, opening up a new position, chief operating officer, which current executive director of personal investments, Alexis George, will fill in the interim.
David Kan, who currently heads product and strategy with personal investments, has been appointed acting executive director, and Greg Baster has accepted the chief information officer job.
David Spreadbury resigned from his ING post as executive director of business technology last month.
