AXA Australia has launched a third round of its Risk Learning Program, which is aimed at helping risk advisers with their technical skills and client engagement.
There are 10 work streams in the series of national workshops, of which six are face-to-face and four are delivered via e-learning, according to AXA head of product and sales capacity Brad Collins.
The workshops are delivered by specialist trainers who are well trained on behavioural aspects of risk, which can often be a difficult conversation to have with clients, according to AXA.
“The program is designed to help advisers understand their clients and discuss risk insurance with compassion and sensitivity, which is often required on such a delicate issue,” Collins said.
“Delivering on the promise of the policy, at a point the adviser will have to deal with grief and turmoil of families – and they have to understand how to deal with that,” he said.
“We have developed our workshops after speaking with specialists who have excelled in the risk field and the feedback from the first two years has been overwhelming.”
The program commenced this week and will go to all major capitals, as well as regional centres if there is enough interest, Collins said.
The program ran successfully in 2009 and 2010, with more than 250 advisers and support staff attending. The workshops are open to booth AXA-aligned and non-aligned advisers and support staff, and a further 75 have already registered for the 2011 series, AXA stated.
