The Australian Financial Complaints Authority (AFCA) has appointed Delia Rickard to the board for a three-year term.
Rickard had been deputy chair of the Australian Competition and Consumer Commission (ACCC) since June 2012 and had also worked at the Australian Securities and Investments Commission (ASIC) where she oversaw development of the Moneysmart website.
In 2011, she was awarded the Public Service medal for her contribution to consumer protection and financial services.
AFCA independent chair, Professor John Pollaers, said: “Ms Rickard brings to the board a wide range of skills from a distinguished public service career in consumer policy. She has a deep understanding of the current and emerging challenges facing consumers and financial firms.
“We will also benefit from her insight into financial inclusion, as we seek to ensure all Australians have access to our ombuds services.”
Rickard said: “AFCA plays a vital role in protecting consumers and in helping the financial services sector deliver the best possible service to its customers. I look forward to contributing to an organisation with such a strong sense of purpose, one that is having a real impact for consumers and the financial services sector”.
