Superannuation funds have been placed on notice about the dangers of their telephone consultants drifting into their area of specific personal advice, with a fund ordered...

The conflicted nature of advice fees deducted from the accounts of members of bank-owned superannuation funds have been brought into question by a former member of the Su...

The Superannuation Complaints Tribunal has broken new ground by ordering a superannuation fund to reimburse nearly 10 years of fees deducted from a member’s account for a...

The trade union representing Superannuation Complaints Tribunal personnel claims it is wrong to wrap superannuation industry complaints into a body tasked with dealing wi...

Under-funding of the Superannuation Complaints Tribunal means it could still be clearing a backlog up to four years after the establishment of the Australian Financial C...

Mike Taylor writes that a broad cross-section of the financial services industry has voiced its concerns about a compensation scheme of last resort but few appear to be l...

A superannuation fund member who relied on a financial planner’s slideshow to pursue an insurance claim has been told to pursue the planner, not the fund....

Mike Taylor writes that the Australian Securities and Investments Commission was fundamental to the changes being wrought on the financial services external dispute resol...

The Superannuation Complaints Tribunal has confirmed that super fund rollover processes produce inevitable winners and losers....

ASIC has examined 60,000 documents as part of its CommInsure investigation and will deliver its findings by the end of the month....

While the Government and FOS have supported the single ombudsman scheme, the CIO has rejected the recommendation by calling it ‘vexing’....

The Government has signalled its support for the recommendations of the special panel reviewing financial services external dispute resolution for a single body amalgamat...

Highly complex claims processes are forcing superannuation fund members to seek lawyer assistance in making insurance claims....

Superannuation funds put a strong argument to the Government for rejecting the FOS model of external dispute resolution and retaining the Superannuation Complaints Tribun...