Hundreds of AFSLs with retail authorisation must now report internal dispute resolution to ASIC by 29 February as the final tranche of the regime’s implementation kicks i...

AFCA’s chief ombudsman David Locke has stated the magnitude of complaints received by the body is growing at an “unsustainable rate” and urged companies to improve their ...

The corporate regulator has commenced its first proceedings on internal dispute resolution requirements as it takes TelstraSuper to the Federal Court....

There are just a few days left for firms to provide responses to financial difficulty complaints for internal dispute resolution as the extension implemented by the Austr...

The number of complaints received about individual firms should be available to financial services customers, according to the Australian Institute of Superannuation Trus...

Financial firms which receive adverse comments on social media such as Twitter will be required to recognise them as legitimate complaints under the Australian Securities...