It may be licensees’ responsibility to report internal dispute resolution regime data to ASIC next month, but they are reminding their advisers of the importance of keepi...

Hundreds of AFSLs with retail authorisation must now report internal dispute resolution to ASIC by 29 February as the final tranche of the regime’s implementation kicks i...

Financial advisers need to make sure all their new regulatory requirements are in place by October to avoid any scrutiny from the regulators, even if they aren’t receivin...

The internal dispute resolution reporting documents have been released ahead of the pilot test which will launch later this year....

The corporate regulator says the “spirit of intent” rather than a literal understanding of requirements will be the focus on compliance guidance....

Superannuation funds have been warned to get their houses in order to deal with the new internal dispute resolution regime being overseen by the Australian Securities and...

New data provided to a Parliamentary Committee had revealed the degree to which licensees are better offer resolving client remediation and other complaints via Internal ...

Consumer groups’ views proved far more effective in convincing the Australian Securities and Investments Commission to tighten internal dispute resolution timeframes to 3...

The Australian Securities and Investments Commission has released final updated guidance on how financial firms should deal with consumer and small business complaints. ...

The number of complaints received about individual firms should be available to financial services customers, according to the Australian Institute of Superannuation Trus...

Financial firms which receive adverse comments on social media such as Twitter will be required to recognise them as legitimate complaints under the Australian Securities...

The Australian Securities and Investments Commission has foreshadowed further pressure on financial services licensees as a review of internal dispute resolution identifi...

Financial services providers must clearly and explicitly explain to clients that they could seek assistance from FOS should the need arise to complain about a dispute....