CONSUMER SATISFACTION

Life/Risk

A new survey has revealed that consumers are cooling on the purchase of life/risk insurance with the number of advisers actually involved also declining....

Financial planning

The strongest drivers of client satisfaction at claim time are efficient claims lodgement and assessment processes, says the latest Beddoes Institute’s report, with Clear...

Financial planning

Customer satisfaction with banks remains high at 80.8 per cent, with the scandal-ridden Commonwealth Bank coming out on top amongst the big four, according to Roy Morgan....

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MARKET INSIGHTS

The succession dilemma is more than just a matter of commitments.This isn’t simply about younger vs. older advisers. It’...

1 week 4 days ago

Significant ethical issues there. If a relationship is in the process of breaking down then both parties are likely to b...

1 month ago

It's not licensees not putting them on, it's small businesses (that are licensed) that cannot afford to put them on. The...

1 month 1 week ago

AMP has settled on two court proceedings: one class action which affected superannuation members and a second regarding insurer policies. ...

4 days 2 hours ago

ASIC has released the results of the latest adviser exam, with August’s pass mark improving on the sitting from a year ago. ...

2 weeks ago

The inquiry into the collapse of Dixon Advisory and broader wealth management companies by the Senate economics references committee will not be re-adopted. ...

3 weeks ago
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