With claims handling moving into a front-line service, it is vital for the insurance industry to balance digitisation with human empathy, writes Jenny Oliver....

Fewer claims would need to be paid if insurers were to only pay medical bills of sick workers, according to Maurice Blackburn Lawyers. ...

The funds are analysing data to identify members and employers in bushfire areas to provide support....

Legislation surrounding the regulation of claims handling may have insurers and related parties look to fall under a single Australian Financial Services License to ease ...

The Australian Prudential Regulation Authority has produced data confirming the value of life/risk advisers at claim time....

ASIC has found that 60% of ‘activities of daily living’ claims are declined and AMP, Asteron, and Westpac had decline rates higher than expected....

A major insurer has backdated an update of two of its outdated medical definitions, meaning consumers who had their claim rejected previously may be able to get a new dec...

Delays, both unreasonable and not, are entrenched deeply in the insurance claims process. Col Fullagar outlines why these delays occur and the deep damage they can cause ...

Urgent reform is needed to prevent insurers unfairly denying claims, according to the Australian Lawyers Alliance. ...

Life insurance companies are now under a legal obligation to provide consistent data on claims and disputes to the Australian Prudential Regulation Authority and the Aust...

MetLife Australia has launched digital claims tracker to allow claimants to manage and track their claims....

An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...

ASIC will soon request claims outcome data from life insurers as part of their 2017 industry review, according to Peter Kell, Deputy Chair of ASIC. ...

The wealth division of CBA has rejected suggestions it deliberately avoids paying customers in its claims handling department in its opening remarks to the PJC....