CLAIMS

People & Products

AMP superannuation members will transition to TAL’s insurance offering in Q2 2024, while the insurer has appointed a new chief claims officer from Westpac....

Expert Analysis

With claims handling moving into a front-line service, it is vital for the insurance industry to balance digitisation with human empathy, writes Jenny Oliver....

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Life/Risk

Fewer claims would need to be paid if insurers were to only pay medical bills of sick workers, according to Maurice Blackburn Lawyers. ...

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Superannuation

The funds are analysing data to identify members and employers in bushfire areas to provide support....

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Life/Risk

Legislation surrounding the regulation of claims handling may have insurers and related parties look to fall under a single Australian Financial Services License to ease ...

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Life/Risk

The Australian Prudential Regulation Authority has produced data confirming the value of life/risk advisers at claim time....

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Life/Risk

ASIC has found that 60% of ‘activities of daily living’ claims are declined and AMP, Asteron, and Westpac had decline rates higher than expected....

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Life/Risk

A major insurer has backdated an update of two of its outdated medical definitions, meaning consumers who had their claim rejected previously may be able to get a new dec...

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Expert Analysis

Delays, both unreasonable and not, are entrenched deeply in the insurance claims process. Col Fullagar outlines why these delays occur and the deep damage they can cause ...

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Policy & Regulation

Urgent reform is needed to prevent insurers unfairly denying claims, according to the Australian Lawyers Alliance. ...

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Policy & Regulation

Life insurance companies are now under a legal obligation to provide consistent data on claims and disputes to the Australian Prudential Regulation Authority and the Aust...

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Tech

MetLife Australia has launched digital claims tracker to allow claimants to manage and track their claims....

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Life/Risk

An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...

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News

ASIC will soon request claims outcome data from life insurers as part of their 2017 industry review, according to Peter Kell, Deputy Chair of ASIC. ...

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Financial planning

The wealth division of CBA has rejected suggestions it deliberately avoids paying customers in its claims handling department in its opening remarks to the PJC....

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MARKET INSIGHTS

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Never miss the latest news and developments in wealth management industry

Ross Smith

I have been making this advocation for more than 10 years, that banning a financial adviser like this is hopeless like a...

6 hours 52 minutes ago
Simon

...and not to forget if I'm a butcher, a baker, or candle stick maker then I'm a 'Qualified Adviser'!!! - sorry couldn't...

7 hours 49 minutes ago
Chris Cornish

Needed to add - "consult heavily with the market " ... but don't publish or listen to submissions if they differ from ou...

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The verdict in the class action case against AMP Financial Planning has been delivered in the Federal Court by Justice Moshinsky....

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